Send Us a Message
We typically respond within one business day. You can also email us directly at support@swisschemzlab.com.
Frequently Asked Questions
How quickly do you respond?
We respond to all inquiries within one business day. Email reaches us fastest — include your order number if your question is about an existing order.
Where are you located?
Our offices are at 42 Broadway, 12th Floor, New York, NY 10004. Orders ship from our US fulfillment facility.
Do you ship internationally?
Yes. We ship worldwide. International delivery times and customs handling vary by destination.
How can I track my order?
Use the Track Your Order page with your Order ID and email, or the tracking link emailed to you once your order ships.
How do I view test results?
Third-party purity and identity test results are available on each product page and on our Independent Test Results page.
What payment methods do you accept?
For US orders, Apple Pay, Cash App and Chime — one tap from your phone at checkout. Worldwide, cryptocurrency: Bitcoin, USDT, Ethereum and BNB, arranged by email after you place your order, with 10% off every crypto payment. Email us if you are unsure which suits you best.
